Lotus Direct Care Logo
Privacy Policy
Last updated: 9/7/2025

Information We Collect

We collect information you provide directly to us, including when you:

  • Schedule appointments or consultations
  • Fill out forms or questionnaires
  • Contact us via phone, email, or our website
  • Subscribe to our newsletter
  • Use our patient portal

How We Use Your Information

We use the information we collect to:

  • Provide medical care and services
  • Communicate with you about your care
  • Process appointments and payments
  • Send you relevant health information (with your consent)
  • Improve our services and website

HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable healthcare privacy laws. Your protected health information (PHI) is handled with the highest level of security and confidentiality.

Information Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and restricted access to your information.

Third-Party Services

We may use third-party services to help us provide our services, such as appointment scheduling platforms and secure communication tools. These third parties are required to maintain the confidentiality of your information and use it only for the purposes for which we disclose it to them.

Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt out of marketing communications
  • Receive a copy of your medical records

Contact Information

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Lotus Direct Care

Phone: (262) 242-0700

Email: admin@lotusdirectcare.com

Address: 1516 W Mequon Rd., STE 103, Mequon, WI 53092

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.