Information We Collect
We collect information you provide directly to us, including when you:
- Schedule appointments or consultations
- Fill out forms or questionnaires
- Contact us via phone, email, or our website
- Subscribe to our newsletter
- Use our patient portal
How We Use Your Information
We use the information we collect to:
- Provide medical care and services
- Communicate with you about your care
- Process appointments and payments
- Send you relevant health information (with your consent)
- Improve our services and website
HIPAA Compliance
As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable healthcare privacy laws. Your protected health information (PHI) is handled with the highest level of security and confidentiality.
Information Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and restricted access to your information.
Third-Party Services
We may use third-party services to help us provide our services, such as appointment scheduling platforms and secure communication tools. These third parties are required to maintain the confidentiality of your information and use it only for the purposes for which we disclose it to them.
Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Receive a copy of your medical records
Contact Information
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Lotus Direct Care
Phone: (262) 242-0700
Email: admin@lotusdirectcare.com
Address: 1516 W Mequon Rd., STE 103, Mequon, WI 53092
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.